Lead Return Policy
We always strive to provide the best quality leads for our Leadzolo clients, but unfortunately, invalid leads fall through the cracks occasionally. When this happens, you can return invalid leads within 7 calendar days of receiving them.
- Window to return
- 7 daysCalendar days from when the lead was delivered
- Processing time
- Up to 2 daysBusiness days, once we have your documentation
- If granted
- Full creditThe price of the lead, back on your account balance
Reasons a return can be granted
Wrong Lead Type
If you receive a lead from a Bid where the Property Type or Lead Address (zipcode) does not align with the Property Type or Bid Scope it was delivered to.
- Example #1 - If you receive a lead that is actively listed with an MLS # but your bid was for Residential Off-Market - that lead would be eligible for return.
- Example #2 - If you receive a lead that is a Mobile Home but your bid was for Condo/Town Home Off-Market - that lead would be eligible for return.
- Example #3 - If you receive a lead that is in California but your bid was for Texas - that lead would be eligible for return.
Wholesaler Lead
Wholesalers typically have the property under contract and are not always the actual property owners. We will verify that the lead came from a wholesaler, but please provide any detail that you think is relevant so we can expedite the process.
Duplicate Lead
If you received more than one version of the same lead through our service, you should return all the leads aside from the original lead.
Not The Property Owner
The person who submitted the lead form does not own the property, nor do they have authority to sell the property.
Invalid Contact Information
The phone number & email listed in the lead are invalid, and you cannot locate another phone number for the seller. Or the Lead Name contains profanity, celebrity/historical figures names or the address of the property is a landmark/public property, the information entered is nonsensical. Invalid refers to phone numbers that are disconnected, reach the wrong person and/or emails that bounce back.
Unresponsive Lead
If you purchased the lead through real-time bidding, made first contact within 30 minutes during business hours (8am to 8pm your local time), and logged at least 15 touch points, calls, texts, and emails, within the first 72 hours, but genuinely could not make contact with the seller, that lead is eligible for return. Please provide a timestamped CRM screenshot showing every touch point so we can verify the effort. (See our Contact Guarantee.)
Other
If your reason for disputing a lead is not listed above, please provide supporting documents (call recordings, email/text screenshots, tax records, etc) and as many details as possible to support why a return should be granted. Without context and documentation returns submitted as Other will not be reviewed or processed.
Start a return
Our team will take the necessary steps to verify your return. However, the more detail and supporting documents you can provide us, the faster we can process the return.
How a return works
Our team verifies every return by hand. The more detail and supporting documents you send with it, the faster it clears.
We receive it
Your return lands with our support team along with everything you attached.
We verify it
We take the necessary steps to verify your return, and follow up by email if anything is unclear.
Credit lands
If a return is granted, we credit your Leadzolo account balance for the price of the lead. Lead return may take up to 2 business days to process.
If you have any questions or concerns, please email support@leadzolo.com to connect with our team.